RETURNS & REFUND POLICY
FormuLabel strives to provide high-quality products and customer satisfaction. We accept returns on most products, with the exception of custom-made products, under the following conditions:
Return Eligibility
- Items must be returned within 30 days of the purchase date.
- Products must be unopened, unused, and in brand-new condition, including all original packaging, accessories, and documentation.
- A 25% restocking fee may apply to returned items.
- Custom-made or personalized products are non-returnable unless defective or damaged upon arrival.
Return Process
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Obtain an RMA Number
- Contact our customer support team at 1-888-958-5611 or sales@formulabel.com to request a Return Merchandise Authorization (RMA) number.
- Returns sent without an RMA number may be delayed or refused.
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Prepare Your Return
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Clearly write the RMA number on the package as shown below:
ATTN: RMA# 123456
FormuLabel
576 Explorer St
Brea, CA 92821
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Ship Your Return
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping method and purchasing insurance, as we are not responsible for lost or damaged returns.
Refund Processing
- Once your return is received and inspected, a refund will be processed within 10-25 business days to your original payment method.
- Shipping fees, handling charges, and any third-party transaction fees (e.g., PayPal fees) are non-refundable.
- If your return does not meet our eligibility criteria, it may be rejected or subject to additional fees.
Exchanges & Replacements
- If you received a defective or damaged item, contact us within 7 days of delivery for a replacement.
- We may request photos or other evidence of the issue before approving an exchange.
- In cases where a replacement is not available, we may offer a full refund.
Non-Returnable Items
The following items are not eligible for returns or refunds:
- Custom-made or personalized products
- Opened or used items
- Clearance or final sale items
- Items returned beyond the 30-day period
Limitation of Liability for Fees and Expenses
FormuLabel is not responsible for refunding or reimbursing any additional costs incurred by the customer, including but not limited to:
- Shipping fees, customs duties, import taxes, or export charges
- Third-party transaction fees (e.g., PayPal, bank transfer fees, etc.)
- Freight handling or packaging costs
- Lost, damaged, or delayed returns due to shipping carriers
By placing an order, the customer acknowledges and agrees to this policy.
For more details, please review our Shipping Policy.